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Website terms of use

These terms of use apply to your use of the rdo.co.uk website and every order placed with rdo.co.uk Please have a read and make sure you are happy with the conditions set out.

Website terms and conditions of use

About our site and its terms of use.  These terms of use (together with the documents referred to in them) set out the basis on which we operate our website: www.rdo.co.uk (“our site”). They describe our obligations to you and your rights while you’re using our site, as a guest or as a registered user, and whether you’re accessing, browsing, making purchases or downloads from our site. Please read these terms of use carefully. You may wish to print a copy of them for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you don’t agree to these terms of use, please don’t use our site – this is the only way to prevent our terms of use from applying to you.

Other places with additional terms that might affect you

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy

This sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you confirm that all data provided by you is accurate. Our privacy policy also sets out information about the cookies on our site.

Our Acceptable Use Policy

This sets out the permitted and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.

For any other services we might offer that are not listed above, we’ll provide you with separate terms and conditions of business. Please contact us to request a copy of the relevant policy.

Who are we?

www.rdo.co.uk is a site operated by RDO Kitchens & Appliances (“we” or “us”).

We’re a partnership registered in England and Wales and our registered office is Unit 5, The IO Centre, Salbrook Road Industrial Estate, Salfords, Surrey. RH1 5GJ.

VAT no 367 3990 08.   We are retailers and suppliers to the trade of Domestic white goods.

Changes to these terms

We may revise these terms of use and the documents referred to in them at any time. When revisiting our site, it may be worth checking these terms of use again thus making sure you continue to be comfortable with them.

What you’ll find on our site and what it means if we change what’s on it.

We strive hard to ensure that the content we put on our site is helpful, valuable to users and that it remains relevant.  We do regularly update our site, and we may change the content referred to on it at any time. We don’t guarantee or imply by any means that the materials on this site are fully up to date, accurate or complete and we’re not obliged to do so although we do make significant efforts to ensure that they are.

In the same way, we don’t guarantee that our site, or any content on, or referred to on it, will be free from errors or omissions, but we make considerable efforts to ensure that there are none.

Accessing our site

Your visits and your custom is very important to us.  There’s no charge for using our site and we truly hope you enjoy the use of it and regularly return.

We try to ensure that whenever you need us, the site is accessible and fully working although we don’t and can’t guarantee that it, or any content on it, will always be available or be uninterrupted. Like most other commercial websites, access to our site is permitted on a temporary basis and if we have to, we’re allowed to suspend, withdraw, discontinue or change all or any part of our site without notice. If for any reason our site is unavailable at any time or for any period then we’re not liable to you for that fact – although we’ll always try to get everything working smoothly as early as we can.

We hope you always find us easy to get to and that everything works perfectly when you get here. We spend a lot of time trying to ensure that you always get a great experience and that we’re compatible with all the usual browsers and platforms that our clients usually expect. Unfortunately we can’t control what you use to reach us or how you operate it, so that part of getting to our site is up to you.

You’re also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is directed at people residing in the United Kingdom. We don’t and can’t guarantee that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you’ve chosen to access our site from outside the United Kingdom, then this has to be at your own risk.

Your account and password

If at any point you choose, or you’re provided with, a user identification code, password or any other piece of information as part of our security procedures, you agree to always treat this information as confidential and never to disclose it to anyone else.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you’ve failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@rdo.co.uk.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our site; or use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:
loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods to you, these will be set out in our Terms and conditions of supply.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

We’re happy for you to link to our home page, provided you do so in a way that is fair and legal and doesn’t damage our reputation or take advantage of it. Our site must not be framed on any other site and we do not consent to the creation of a link to any part of our site other than the home page without prior consent from us. Please don’t establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists as we don’t consent to this. Please also do not establish a link to our site in any website that isn’t owned by you – again, that’s not part of our agreement with you. We reserve the right to withdraw any of our linking permissions without notice. The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy. If you’d like to make any use of content on our site other than that set out above, please contact info@rdo.co.uk.

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only and we have no control over the contents of those sites or resources.

Applicable Law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

To contact us, please email info@rdo.co.uk.

Website acceptable use policy

This acceptable use policy sets out the terms between you and us under which you may access our website www.rdo.co.uk (our site).  This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use..

www.rdo.co.uk is a site operated by RDO Kitchens & Appliances (we or us).  We are registered in England and Wales and we have our registered office and main trading address at Unit 5, The IO Centre, Salbrook Road Industrial Estate, Salfords, Surrey. RH1 5GJ.

Our VAT number is 367 3990 08.

Prohibited uses

You may use our site only for lawful purposes.  You may not use our site:
In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.

Not to access without authority, interfere with, damage or disrupt:
any part of our site.
any equipment or network on which our site is stored.
any software used in the provision of our site; or
any equipment or network or software owned or used by any third party.

Interactive services

We may from time to time provide interactive services on our site, including, without limitation:
‘Live chat’ facility.

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

Be accurate (where they state facts).
Be genuinely held (where they state opinions).
Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

Contain any material which is defamatory of any person.
Contain any material which is obscene, offensive, hateful or inflammatory.
Promote violence.
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
Infringe any copyright, database right or trade mark of any other person.
Be likely to deceive any person.
Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Promote any illegal activity.
Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
Give the impression that they emanate from us, if this is not the case.
Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site.  When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the terms of website use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
Immediate, temporary or permanent withdrawal of your right to use our site.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

Further legal action against you

Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this acceptable use policy.  The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.