Customer Service Menu

Coronavirus Safety Measures

Due to the ongoing situation with the Coronavirus pandemic, we want to keep you up to date on everything RDO are doing during these unprecedented times.

Our priority is the health and safety of all of our customers and staff and we will continue to monitor the situation.

Showrooms

In accordance with government guidelines, our Reigate and Salfords showrooms are now closed to the public. As the situation surrounding Coronavirus unfolds, RDO will remain vigilant to government advice and re-open our showrooms when it’s safe to do so.

We’re continuing to offer non-contact Click & Collect from our Salfords distribution centre.

RDO Staff

All staff have been provided with clear, accurate guidance relating to the virus. In addition, staff have been provided with face masks and gloves which are to be worn during deliveries, installations and when dealing with customers in-store. Those staff who are able to work from home continue to do so.

Stock

Our purchasing department is making every effort to maintain good stock levels of the most popular machines at all times. However, the industry has been struggling to maintain good supplies of machines due to the current global crisis. We will endeavour to fulfil all orders as quickly as possible and in good faith, but we hope you will understand that, at times, it may prove difficult to maintain the high standards of service and supply that we pride ourselves upon due to circumstances outside of our control.

We want to reassure you that we are currently holding 1000s of products in-stock and continue to work closely with our supply base. As the situation develops, we will endeavour, at all times, to communicate any issues and changes as and when they occur.

We are experiencing an unprecedented demand for our services as this time and, for this reason, RDO continue to encourage our customers to check stock availability prior to placing an order. If you wish to know how to check stock levels, please click here.

Delivery & Installation Service

Our delivery services are still running as normal. Our drivers are complying with social distancing guidelines and are equipped with gloves, hand sanitiser and face masks. Our team are delivering to a ground-floor room of your choice, but we are requesting that customers wait in another room while we complete the delivery and/or installation of your appliance(s). We’re continuing to offer non-contact Click & Collect from our Salfords distribution centre.

Our installation service has been temporarily suspended due to increased infection rates of the virus.

Please note: Due to the fluid nature of the virus, we may need to adjust to our delivery and installation services, but we will endeavour to communicate these changes as quickly as reasonably possible. If we are required to suspend our installation service, you will be offered a full refund for the installation service and given the option to take delivery only or to cancel your order in its entirety.

Final Note

Thank you! All the staff at RDO wish you all the very best through these uncertain times and would like to extend our thanks to all our customers and associates for their kind understanding at this time.

RDO will continue to do everything in our power to serve our customers, as we have done for the past 65 years. Should you have any additional questions please do not hesitate to contact us at info@rdo.co.uk