Terms & Conditions

Pricing
All prices are including VAT. RDO reserve the right to change any price at any time. All prices are subject to confirmation by sales staff at RDO when we receive the order. In the event of a price difference we will contact you ASAP to advise and give you the option to go ahead with the order or cancel it.

Exclusion
There are some areas in the UK where we may be unable to deliver certain products. These are: Channel Islands, Isle of Skye, Isle of Man, Orkney Isles, Scottish Isles Minor, Shetland Isles and Ireland. (Please call for Delivery Charges to these areas as it may be possible)

WET FIT TERMS & CONDITIONS

Standard wet fit connection in Domestic property

For local customers only, we may be able to connect your new freestanding machine, if you have requested re-connection the following terms apply:

In order to make your reconnection go as smoothly as possible we need to bring to your attention the following points below including the limitations within the standard install service. Please take time to read the points below:-

 

1. Please ensure water feed pipes and valves plus waste outlets and electric points are fully accessible and within 1 metre of either side of the machine. Where possible, please check the water shut off values are in working order as our standard service charge does not cover the cost of any major plumbing or electrical works.

Minor plumbing work such as blanking caps ect will be charged as extra should they be required. You will be advised prior to commencement of any extra charges.

2. Please ensure you have correctly measured the space for your new machine as it may be taller, wider or deeper than your old one, in which case, you may require a specialist installer at extra cost to make the necessary adjustments to your cabinetry.

3. Large heavy items require us to use trolleys. Under your instructions, the driver will walk your planned route with you and expect you to have any special floor coverings you may require in place. Our driver will advise on any delicate items or obstructions that may need to be removed.

4. Can you please ensure any vinyl or soft flooring is protected, we will always take every care to avoid damage, however we will not accept any claims for damage that may occur to your unprotected flooring whilst under your direction.

Prior to commencement

Our driver will check all connections to confirm suitability for reconnection. Please locate your mains shut off valve prior to our arrival.

The standard service is a like for like service and does not include carpentry, major electrical work, or plumbing other than a straightforward connection to a suitable supply in good working order.

We will not connect your machine in a bathroom or shower room.

We will advise you of any problems or risks with your services that we perceive prevents us disconnecting the old & reconnecting the new appliance. Our assessor may offer advice on a satisfactory outcome but you are not obliged to act on such advice and should not use it as the basis of a professional opinion.

RDO cannot be held responsible for damage or leakage on existing pipe work or any item not installed by us.

RDO reserve the right to refuse to disconnect & or reconnect as a standard service, should it be deemed by our assessor to place the customer, the property or our staff at risk in any way. In these instances the standard service charge will be refunded in full and a suitable specialist recommended.

Transportation- Disposal

The transportation cost of one old washing machine or dishwasher for recycling is included in our standard wet fit service charge, we will be happy to take away more than one machine at a further charge of £15 per unit.

 

Returns Policy

You may cancel and return your order/ goods at any time up to 7 working days after we have delivered provided they are unused and in the same condition as they were when they were delivered, in order to return them you must ensure suitable packaging for transportation. You may either return the goods to our warehouse in Salfords, Surrey, or request us to collect them at the original cost of delivery at a minimum of £40.00

If you wish to return the goods more than 7 working days after delivery, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost. There will be an additional administration charge of 15% of the purchase price of the goods returned.

We will reimburse any amounts you have paid to us within 30 days of return of the goods, having deducted any return costs and administration fee where applicable.

Please note, special order and bespoke items may be liable to an increased handling charge if they are to be returned.

This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affects your statutory rights.

Guarantee
All items carry a minimum twelve months parts and labour guarantee issued by the manufacturer which is limited to domestic use only. Appliances used in a commercial environment will not be covered under this guarantee unless otherwise stated.

General Points

Please check that your appliances are correct and undamaged prior to arranging installation. Any damage must be reported to RDO within 3 working days of delivery. The connection or installation of an appliance is deemed to be an acceptance of that appliance, exchanges will only be possible in the event of a fault beyond reasonable repair.

RDO Recommend leaving refrigeration products to stand for at least 6 hours prior to connection. RDO will not accept responsibility what so ever for damage caused to refrigeration products that are running in an environment where the temperature is less than 10C or more than 30C

If we have arranged to take away your old machines, they must be disconnected from all services, emptied and dry, and placed by a ground floor exit prior to our arrival.

RDO can only collect old machines at the time of our delivery, we cannot return to collect old machines that were not ready at this time.

The cost of your new appliance does not include installation, disconnection of old appliances, furniture or door removal or any alteration that may be required to accommodate your new appliance.

RDO are not able to offer specific times for delivery. However RDO can offer a pre-call [normally 15-30 mins] prior to delivery. This should be requested when the delivery date is booked and is only available for local deliveries that RDO are making.

RDO Strongly recommend that customers do not book tradesmen until the appliances have been received and fully checked with all packaging removed.

RDO will not pay the costs of aborted installations if the customer has booked the tradesmen prior to the arrival of the goods. The decision to pre book the installation of appliances by outside contractors is done entirely at the customer own risk.

RDO offers a recycling service under the WEEE directive, for more info click here

Website Information

Descriptions and dimensions of products on the RDO website are sourced from the manufacturers own specifications. Sizes given are of the product itself and do not include any handles, knobs, controls or other projections. RDO makes every effort to provide 100% accuracy however if things go wrong we will endeavour to put them right as soon as possible. Images on this site should be used as a guide only.

Matters beyond our control

1.1        The Company will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (Force Majeure Event).

1.2         A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

1. Industrial action,Strikes, or other
   
2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
5. Impossibility of the use of public or private telecommunications networks

Our obligations under these terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take all reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms can be performed despite the Force Majeure Event.

Delivery Failures
Whereas RDO take the utmost care in supplying and delivering your order, we accept no liability for claims for consequential loss as a result of failed deliveries.

Goods which are specifically ordered to your requirements will be subjected to a 15% handling and administration charge should you decide not to accept delivery, change or cancel the order. No credit will be given for goods which are not returned in their original packaging or arrive damaged in any way. It is at the customer’s own expense to arrange the return of unwanted goods and to ensure safe carriage.

Our delivery service is limited to, and costed for, delivery to your ground floor property by one man.
We may be able to arrange a two man delivery at extra cost.
Delivery is also costed for one delivery, if multiple deliveries are required on seperate days this may incur an additional delivery charge.
We ask that you advise us of any difficulties which may necessitate the need for an extra person. If we are asked to unpack or maneuver appliances in your home we will of course endeavour to assist and we will take every care, but we cannot be held responsible for any damage howsoever caused when acting under your instruction.

The title to the goods shall not pass to the buyer until payment has been received in full.

Any queries regarding deliveries being made by ourselves should be directed to our warehouse on 01293 826600

Data Protection Act Notice: Your details may be passed on to other related companies for marketing purposes, should you wish to be excluded from this please advise us.