Frequently Asked Questions
Delivery is free to most parts of Surrey, Sussex, Kent and South London, outside these areas there is a delivery charge(see postcode calculator on shopping basket page).
All major credit cards are accepted (except American Express or Diner Club International). Alternatively you can pay by cheque (payable to 'RDO') or by Bank Transfer. Accounts may also be set up for trade customers.
If you live in Surrey, Sussex or Kent, deliveries will be made using our own transport. This enables us to give more accurate delivery times. Manufacturers home delivery service will generally be used for orders outside of these area. Should you wish to pay by cheque or cash please call our sales team who will take your order over the phone and advise our terms and conditions.
The vast majority of orders are delivered within 7 - 10 days. There may be factors that prevent us from delivering within this time scale such as items out of stock or not available from the manufacturer. We are happy at all times to give you the most accurate advice possible at the time of ordering.
Yes, we don't sell graded or second hand appliances and all appliances come with at least a standard 1 year parts & labour warranty. Additional cover can be obtained direct from the manufacturer or through us.
All of our sales team are knowledgeable regarding the installation and set up of appliances. We can also arrange for your appliance to be installed if you are local and some manufacturers will install when they deliver direct to you for an additional charge. If you need spares we can put you in touch with the relevant manufacturer.
RDO offer 2 levels of connection/installation. We offer a standard connection which is a like for like swap over at a basic price. For installations which require further work and specialist services such as gas fitting, electrical, plumbing and alteration of cabinetry we offer a bespoke service at extra cost. Quotations available on request.
Due to the diversity of all the products we sell we are unable to produce a single brochure, however, we will be happy to send out brochures of your choice to help you make the right decision, alternatively you can phone the manufacturer yourself to get more information or brochures. (Click on the word manufacturer above.)
Prices are subject to change by the manufacturer, our site is continually updated and the price that you order at is the price you pay. The price will not change once the order is received.
There is no recommended retail price anymore it was abolished in Sept 1998 on most appliances, we now work from a cost price to which we apply what we think is a fair mark up for the service we provide. To guard our pricing structure we are unable to send out complete price lists.
Our many years of dealing with domestic appliances has given us a sound basis on which to impartially advise on the quality of various appliances. Our goal is to ensure that our customers buy the best possible value for money, but we will advise if we feel that the product does not meet the standards we wish to sell.
Why Choose RDO
RDO have been selling kitchen appliances for a seriously long time, we're seriously good at it!
When it comes to service and backup RDO are up there with the very best in the Industry. RDO have won numerous awards for electrical retailing including "National Electrical Retailer of The Year 2008”. After over 50 years of retailing excellence, RDO is regarded by most manufacturers as being one of the industry’s top independent retailers.
All online transactions are processed via Barclays online merchant services, it's completely safe. If you still feel unsure you can always go ahead and place your order and choose for us to phone you back to complete payment over the phone.
We can provide a full installation service within most areas of the South East. Please contact us to discuss installation options outside of our local area. Click here for more info
A sale is just the start of our relationship with you the customer. We want you to return to us in the future and we think this means looking after any problem you may have once you've made your purchase.
2 Showrooms with over 600 products on display and fully trained, experienced staff to guide you through your purchase... Click here to see some photos of the showroom.
RDO only sell the best appliances available so we are confident that you'll be happy with your purchase, However, if there is a problem, you can return your unused appliance to us within 10 days. Click here for more info
All our staff are trained to assist you in making the right decision. We regularly visit manufacturer training courses to stay up to date with the latest technology. There's a lot of different models to choose from when it comes to kitchen appliances and making the right choice can be a bit daunting, we always recommend discussing your requirements with our staff to avoid disappointment.
We're committed to recycling old appliances to ensure they're disposed of in an environmentally friendly way. For more information about The Waste Electrical or Electronic Equipment (WEEE) Directive click here
Appliances In Stock
Did you know you can easily narrow your search results to just show stock items? Just click the "Refine your search" panel at the top of the page and tick the box for stock items!