Services
Delivery & Installation Charges
Delivery is free to most parts of Surrey & Sussex to check delivery charges just add the product to the shopping basket and enter your postcode.
Unlike most of our competitors RDO usually offer a professional 2 man delivery service. We don't just dump the machine at your doorstep.
Installation is generally not included in our price but there are some exceptions such as American Style Refrigerators which can include connection. If you do require installation just let us know and if its possible we will get you a price.
Our delivery service is limited to, and costed for, delivery to your ground floor property.
Delivery is also costed for one delivery, if multiple deliveries are required on seperate days this may incur an additional delivery charge.
If we are asked to unpack or manoeuvre appliances in your home we will of course endeavour to assist and we will take every care, but we cannot be held responsible for any damage howsoever caused when acting under your instruction.
Delivery Lead Times
If the item is in stock at our warehouse we can normally deliver within
48 hours. If we need to order stock from our suppliers the average
delivery time would be between 3-7 days. All deliveries are discussed
with you in advance and where
possible we will give you an a.m. or p.m. arrival time.
Deliveries booked at exact times are not possible due to influences
outside our control but we will be as accurate as possible and we offer a
pre call service for all deliveries made on our own vehicles.
How will my order be delivered?
Depending upon your
location and the type of product ordered, the delivery will be made
either by our own fleet of vehicles or the relevant manufacturers home
delivery service, we may also use specialist carriers. You will
be advised at the time of arranging the delivery of how the goods are to
arrive. Every care is taken to ensure the safe arrival of the goods,
however, we do ask you to inform us of any damages or shortages within 3
working days.
Removal of Old Appliances
Removal of the
old appliance is not included in the price, however, in most cases, we are able
to take away your old machine for a small transportation charge from £15 and then send the machine for recycling. Please discuss any
extra requirements with our sales staff, they are here to help you. Find out more here
Exclusion
There are some areas in the UK where we may be unable to deliver certain products. These are: Channel Islands, Isle of Skye, Isle of Man, Orkney Isles, Scottish Isles Minor, Shetland Isles and Ireland. (Please call for Delivery Charges to these areas as it may be possible)
