You reserve the right to cancel your order before the goods are delivered and receive a full refund less any applicable costs incurred. We will refund your payment within 30 days of cancellation.
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 10 days ( including weekends and bank holidays ) following receipt of your goods without giving a reason. You have the right to either return the goods yourself or ask us to collect the goods. If the customer asks us to collect the goods, a collection charge at RDO’s cost price will be deducted from the refund. All products must be returned with their original packing, undamaged and in a resalable unused condition. Refunds will be made as soon as possible but in any event within 30 days of the cancellation date. The 10 day cancellation period begins the day following delivery of the goods. All cancellations must be received in writing either by e-mail, fax or letter to our Head Office. Reliance on a telephone conversation is not sufficient and will not be accepted.
If you wish to return the goods more than 10 days after we have delivered the goods to you, you must not have used them or commissioned them and must have kept them in the condition they were delivered i.e. boxed and fit for resale. You must return them to us or request us to collect them, in either case, at your cost. There will be an additional administration charge of 15% of the purchase price of the goods returned. In all cases we retain the right to refuse to re-stock products that are not in their original delivered state.
We will reimburse any amounts you have paid to us within 30 days of cancellation having deducted any return costs and administration fees that may be applicable.
Please note, special order and bespoke items may be liable to an increased handling charge if they must be returned.
Nothing in these terms affect your statutory rights.
Why Choose RDO
RDO have been selling kitchen appliances for a seriously long time, we're seriously good at it!
When it comes to service and backup RDO are up there with the very best in the Industry. RDO have won numerous awards for electrical retailing including "National Electrical Retailer of The Year 2008”. After over 50 years of retailing excellence, RDO is regarded by most manufacturers as being one of the industry’s top independent retailers.
All online transactions are processed via Barclays online merchant services, it's completely safe. If you still feel unsure you can always go ahead and place your order and choose for us to phone you back to complete payment over the phone.
We can provide a full installation service within most areas of the South East. Please contact us to discuss installation options outside of our local area. Click here for more info
A sale is just the start of our relationship with you the customer. We want you to return to us in the future and we think this means looking after any problem you may have once you've made your purchase.
2 Showrooms with over 600 products on display and fully trained, experienced staff to guide you through your purchase... Click here to see some photos of the showroom.
RDO only sell the best appliances available so we are confident that you'll be happy with your purchase, However, if there is a problem, you can return your unused appliance to us within 10 days. Click here for more info
All our staff are trained to assist you in making the right decision. We regularly visit manufacturer training courses to stay up to date with the latest technology. There's a lot of different models to choose from when it comes to kitchen appliances and making the right choice can be a bit daunting, we always recommend discussing your requirements with our staff to avoid disappointment.
We're committed to recycling old appliances to ensure they're disposed of in an environmentally friendly way. For more information about The Waste Electrical or Electronic Equipment (WEEE) Directive click here
Appliances In Stock
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